REFUND POLICY

Our return policy lasts for 30 days. After 30 days from the date of purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary goods, hazardous materials, flammable liquids or gases.

Additional non-returnable items:

  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.

To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

There are situations where only partial refunds are granted (if applicable):

  • Book with obvious signs of use.
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned after 30 days from delivery.

REFUNDS (IF APPLICABLE):

Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

DELAYED OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via email at support@hayescarterwear.com.

SALE ITEMS (IF APPLICABLE):

Only regular priced items may be refunded, unfortunately sale items are not eligible for refund.

GIFTS:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.